— Support
Support
Our team answers questions about orders, shipping, accounts, and available research documentation.
Support hours: 8am – 5pm, Monday through Friday.
Order questions
Order status, order numbers, invoices, and changes to an order that has not shipped.
Shipping questions
Dispatch times, tracking numbers, delivery exceptions, and reshipment requests.
Account questions
Sign-in issues, email changes, membership status, and research-use acknowledgement.
Research documentation
Batch information and certificates of analysis where documentation exists for a lot.
Medical questions
Lucent Life does not provide medical advice, diagnosis, treatment, or dosing instructions, and our support team cannot answer medical questions. Please consult an appropriately qualified healthcare professional.